CX-RAY GENERAL TERMS AND CONDITIONS OF CONTRACT AND SERVICE

1. PROVISION AND USE OF SERVICES

1) Service Provider

These General Terms and Conditions of Contract and Service (hereinafter: the “GTC”) govern the services (hereinafter: the “Services” or “Service”) offered by CX-Ray Kft., a company registered in Hungary (hereinafter: “CX-Ray”) (registered office: 1095 Budapest, Gát utca 21, ground floor 1; company registration number registered by the Company Registry Court of the Budapest-Capital Regional Court: 01-09-994631; tax number: 24186889-2-43; represented by Edit Karády, Managing Director), through www.cx-ray.com and other websites and platforms operated by CX-Ray, including in particular the use of online assessments and questionnaires (hereinafter: “CX-Ray Surveys”) and, where applicable, their storage.

Details of the hosting service provider used by the Service Provider:

Name: Amazon Web Services EMEA SARL (AWS Europe), Inc.
Registered office/place of business: 38 Avenue John F. Kennedy, L-1855 Luxembourg
Contact: +352 26 73 30 00

2) Client and User

Within the scope of the Services, the Service Provider provides non-natural person clients (hereinafter: the “Client”; the Client and the Service Provider hereinafter jointly referred to as the “Parties”) with access to HR technology assessments and questionnaires available online.

Users of the Service (hereinafter: the “User”) are natural persons authorized to act on behalf of the Client. The Client is responsible for the conduct of persons acting on its behalf, including Users, in connection with the use of the Service. References to the Client and the User in these GTC shall correspond to each other as applicable.

  1. Use of the Service is conditional upon acceptance of these GTC. By commencing use of the Service, the User accepts these GTC and confirms that they have read and understood them.
  2. Certain matters relating to the use of the Service, including the conclusion, duration and termination of the agreement between the Parties, may be governed by specific terms and conditions (hereinafter: the “Specific Terms”).
  3. The User shall use the Services and the information contained therein in accordance with these GTC, the Specific Terms and applicable laws. In the course of its activities, the User shall comply with all applicable laws and, in particular, shall not damage the reputation of the Service Provider and shall conduct itself in accordance with fair business practices.
  4. CX-Ray is entitled to amend these GTC unilaterally at any time. In such cases, CX-Ray shall notify the User of the amendment in writing in advance. Continued use of the Service by the User shall constitute acceptance of the amendment. In the case of consumers, the Service Provider shall publish the amendment at least [15] days before it enters into force and notify the consumer via the registered email address. If an amendment is materially detrimental to the consumer, the consumer may terminate the agreement in writing and free of charge before the amendment enters into force. In the case of changes to fees, the Service Provider shall specify the objective reasons for and method of calculating the change in the notification.

2. REGISTRATION AND USER ACCOUNT

1. Registration and Use of Electronic Signature

  1. To access the full range of Services, the User must create a user account (hereinafter: the “User Account”) by providing the following information (hereinafter: the “Registration Data”): surname, first name, email address, telephone number, password required for login, company name, company industry, company address and company tax number.

The User assumes full responsibility for the accuracy of the Registration Data and acknowledges that CX-Ray provides the Service on the basis of such information. By completing the registration form, the User is required to accept the Privacy Notice and any applicable Specific Terms.

  1. The User must create a username and password in order to obtain full access to the Services. When the User interacts with CX-Ray or other Users, the username and password function as the User’s unique identifier (hereinafter: the “Electronic Signature”).
  2. Each User’s Electronic Signature is unique and may not be transferred. CX-Ray shall not be held liable for any damage suffered by the User as a result of incorrect or incomplete information being provided or failure to promptly report changes to the information provided. CX-Ray may also claim compensation from the User for any damage resulting therefrom.
  3. The User is responsible for keeping their password confidential and shall ensure that third parties are not able to use the Service. The User shall be liable for any such use.
  4. In all cases, the User is responsible for the proper use of the Services, the security of the Electronic Signature and compliance with these GTC and the Specific Terms.

2. Creation of a User Account

  1. By creating a User Account, the User represents that:
    i. they provide true, accurate, current and complete information about themselves when completing the registration form for the Service;
    ii. they will immediately update any changes relating to the Registration Data and continuously maintain the accuracy, currency and completeness of such data;
    iii. where required, they will provide a valid payment method for payment of the fees for the Services;
    iv. they will use only the User Account created by them when accessing the Services;
    v. they will not provide any third party with access to the User Account; and
    vi. they will not use another person’s name for the purpose of impersonating that person or otherwise use another person’s name in a manner that may call the authenticity of the User Account into question.

The User shall bear all damage arising from the provision of incorrect or inappropriate information.

  1. If the User provides false, inaccurate, outdated or incomplete information about themselves, or CX-Ray has reasonable grounds to believe that the information provided is false, inaccurate, outdated or incomplete, CX-Ray may suspend or deny the User access to their User Account and may also refuse any future use of the Services.

All Registration Data shall be stored and used in accordance with the provisions of the CX-Ray Privacy Notice.

  1. The User agrees that CX-Ray may use information relating to the User’s activity when using the Services for the purpose of optimizing the display and accessibility of User content, provided that this is done in a manner that does not enable identification of the User.

3. Ownership of the User Account

If ownership of a User Account is disputed between two or more Users, CX-Ray shall use its best efforts to resolve the matter and shall make a decision regarding the disputed situation.

If the matter cannot be resolved, the User may refer the dispute to the competent conciliation board operating alongside the county or Budapest chamber of commerce and industry, or to a court.

4. User Obligations towards Respondents

  1. The CX-Ray Surveys are created online by the User, who also manages their administration. Respondents are the persons who answer the questions contained in the relevant CX-Ray Survey (hereinafter: the “Respondents”).

The User is responsible for:

  1. informing Respondents of the provisions of these GTC and the Privacy Notice regarding the use of personal data and responses; and
  2. ensuring acceptance of these GTC and the Privacy Notice by the Respondents.

5. Termination of the User Account

  1. The User may terminate their User Account at any time by using the “delete account” option. If the User Account is terminated, the User may continue to access certain parts of the Service but will lose access to those functions and content that are available exclusively to holders of a User Account.
  2. If misuse is suspected in connection with the use of a User Account, CX-Ray may terminate or restrict the User Account without notice or terminate access to certain Services and content. CX-Ray shall bear no liability in such cases. If the User Account is terminated, the obligation to pay for the Services shall also cease.

3. FEES AND PAYMENT

1. Service Fee

  1. CX-Ray may charge fees for individual Services or for the Service as a whole. The User shall pay such fees in accordance with the Specific Terms applicable to the Service selected by the User.
  2. The range of available Services and the applicable fees are specified in the Specific Terms.

CX-Ray is entitled to modify its pricing or introduce new fees at any time subject to prior notice, including by providing information on the Website and/or by email.

  1. If the User continues to use the Services after the changes enter into force, the new pricing shall be deemed accepted.

Fees are non-refundable except where otherwise provided in these GTC or the Specific Terms or where reimbursement is required by law.

2. Failure to Fulfil Payment Obligations

  1. In the event of late payment, following expiry of the payment deadline CX-Ray may restrict, suspend or terminate access to certain parts of the Service, which may result in the loss of data or content associated with the Service. CX-Ray shall bear no liability in such cases.

4. RESTRICTION AND TERMINATION OF ACCESS TO THE SERVICE

  1. CX-Ray reserves the right, at its own discretion, to remove any User Content from the Services.
  2. CX-Ray is entitled, at its own discretion, to restrict, suspend or terminate the Services and User Accounts, deny access to the Services or User Content, and take legal and technical action against the User if it determines that the User is engaging in activities contrary to the CX-Ray GTC, the Specific Terms or applicable law.
  3. CX-Ray may terminate access to the Service with immediate effect if:
    a. the User materially breaches these GTC or the Specific Terms;
    b. the User breaches provisions of these GTC or the Specific Terms that do not constitute a material breach and fails to remedy such breach within 3 (three) days of receiving a notice from CX-Ray requesting remediation;
    c. the User obstructs or endangers the proper operation of CX-Ray software, including in particular where an attack originates from or is directed towards the User’s device and the User fails to remedy the unlawful situation within 3 (three) days of receiving notice specifying the legal consequences;
    d. the User introduces any unlawful content into CX-Ray software;
    e. the User uses the Service in an unlawful manner or for unlawful purposes or otherwise engages in unlawful conduct; or
    f. on the basis of data and information available to CX-Ray, it is reasonably likely that the User has misled CX-Ray regarding a material circumstance in connection with use of the Service, including in particular personal or company information.

5. USER CONTENT

  1. The User accepts that the Services may display content provided by others that is not owned by CX-Ray. Such content is the sole responsibility of the person who makes it available.

The User is responsible for content entered by or on behalf of the User and shall obtain all permissions and consents required for the lawful use of such content.

CX-Ray assumes no liability whatsoever in relation to content entered or used by or on behalf of the User, including the public sharing of such content.

  1. The User acknowledges that, following notification of unlawful content or pursuant to an order by a competent authority or court, CX-Ray may be required to review User Content, block access to it, delete it or refuse to display it.

The User acknowledges that CX-Ray is under no obligation to continuously monitor or review User Content.

6. EXTERNAL LINKS AND WEBSITES

  1. Any third party wishing to link its website to the CX-Ray Website must obtain prior written permission from CX-Ray.

CX-Ray assumes no responsibility for links to third-party websites or platforms or for the content of such third-party websites or platforms.

7. DATA PROTECTION POLICIES

  1. Whenever the User or Respondents share personal data with CX-Ray, processing of such data shall be governed by the Privacy Notice, which must be accepted in advance by both the User and Respondents.

8. INTELLECTUAL PROPERTY

  1. The User may not use software, know-how or other intellectual property provided by CX-Ray and required for operation of the Service for any purpose other than use of the Service.

The User shall indemnify CX-Ray against all damage, costs and claims arising from a breach of this provision.

  1. CX-Ray shall exclusively own all software, software solutions, technologies, technical information, discoveries, ideas, theories, developments, designs, original works of authorship, processes, algorithms, inventions, know-how, patents, procedures and other information developed or applied by CX-Ray, including all modifications and improvements thereof, all documentation, implementation methodologies, implementation schedules, minutes, flowcharts, marketing materials, notes, drafts and other information, as well as CX-Ray’s trade secrets and all other valuable confidential and secret information.
  2. The User shall acquire no right or title in the intellectual property of the Service Provider other than a right of use.

The User shall not acquire any right to use the source code of the software.

  1. The User shall not:
    a. lease, lend, encumber, pledge or commercially distribute CX-Ray intellectual property;
    b. transfer it to any third party or provide third parties with access to it;
    c. modify it or permit its modification;
    d. make copies of it or permit copies to be made or distributed;
    e. engage in conduct that jeopardizes CX-Ray’s ownership rights in its intellectual property;
    f. translate, reverse engineer, decompile, disassemble or otherwise attempt to obtain the source code of CX-Ray intellectual property; or
    g. remove, modify or overwrite any copyright, trademark or other intellectual-property notice displayed on CX-Ray intellectual property or during its use.

9. LIMITATION OF LIABILITY

  1. By using the Service, the Client acknowledges that, having regard also to the opportunity to test part of the Service free of charge on the Website, it has satisfied itself that the Service is suitable for the purposes it wishes to achieve.

The Service is accepted by the User on an “as provided” basis.

  1. CX-Ray does not warrant that the Services will satisfy any particular or specific requirements.

The User bears sole responsibility for the risks arising from use of the Services and for the use and application of information contained therein.

  1. CX-Ray shall not be liable, among other things, for any failure of the Service resulting from:
    a. malfunction or unsuitability of equipment used by the User to access the Service;
    b. incorrect, unprofessional or unintended use of the Service;
    c. breach by the User of obligations under these GTC, the Specific Terms or applicable laws;
    d. force majeure events; or
    e. interruption or failure of the Service resulting from interruption of local access or connectivity provided by another service provider.
  2. Except for liability for damage caused intentionally and for damage resulting in injury to human life, physical integrity or health, CX-Ray excludes all liability.

In relation to consumers, the Service Provider shall not exclude or restrict any statutory warranty, guarantee or liability required by law.

These provisions do not affect full liability for intentional damage or damage to life, physical integrity or health.

10. SUBMISSION OF COMPLAINTS

  1. Service-related fault reports and other complaints may be submitted to CX-Ray using the following contact details:

hello@cx-ray.com

Postal address: 1027 Budapest, Horvát utca 14–24, Bázis Office Center
Telephone: +36-20/21-44-777

  1. The User shall be responsible for any damage resulting from late notification, failure to report a fault or insufficient fault reporting.

11. GOVERNING LAW AND JURISDICTION

  1. These GTC and any matters not regulated herein shall be governed by Hungarian law.
  2. The Parties agree that disputes between CX-Ray and Users shall be subject to the jurisdiction of the court having territorial jurisdiction over the registered office of CX-Ray.

In relation to consumers, mandatory consumer protection rules shall continue to apply where they are more favourable to the consumer notwithstanding the choice of law, and consumers may bring proceedings before the court or conciliation board having jurisdiction at their place of residence.

SECTION RELATING TO THE SALE OF EVENT TICKETS

1. PROCEDURE FOR PURCHASING TICKETS

Tickets for online and offline Events organized by the Service Provider may be purchased through the Service Provider’s website at www.cx-ray.com in two ways: by card payment through the SimplePay system or by bank transfer through the webshop.

In the case of card payment, the User must select the “Card payment” option and complete a form by providing the following information: name, email address, telephone number, company name, position, company size, tax number and billing address.

The User will then be redirected to the SimplePay payment interface.

In the case of bank transfer, the User must click the “Add to cart” button and complete a form by providing the following information: name, email address, telephone number, company name, position, company size, tax number and billing address.

The form is submitted to the Service Provider, based on which the Service Provider issues a payment request to the User and sends it to the email address provided.

The User is responsible for keeping access credentials confidential — see the Privacy Notice.

The User is responsible for keeping their data up to date.

2. DATA TRANSFER

The User acknowledges that the following personal data stored in the user database of www.cx-ray.com by CX-Ray Kft. (registered office: 1095 Budapest, Gát utca 21, ground floor 1; company registration number registered by the Company Registry Court of the Budapest-Capital Regional Court: 01-09-994631; tax number: 24186889-2-43; represented by Edit Karády, Managing Director), acting as data controller, will be transferred to OTP Mobil Kft., acting as data processor.

The scope of data transferred by the data controller is as follows: name, email address, billing address and telephone number.

The nature and purpose of the data processing activities carried out by the data processor are described in the SimplePay Privacy Notice available at the following link:

http://simplepay.hu/vasarlo-aff

3. RULES RELATING TO TICKETS AND PARTICIPATION IN EVENTS

The User or the holder of the ticket, if different from the User, shall be entitled to participate in the Event specified on the ticket provided that they are lawfully in possession of the ticket.

The User or the holder of the ticket, if different from the User, may participate in the Event only with a valid ticket.

Failure to attend the Event at the time announced by the Service Provider or leaving the Event before its conclusion shall not entitle the User or ticket holder, where different from the User, to claim reimbursement of the ticket price.

The Service Provider is entitled to change the date of an Event up to 15 days before the Event. In such case, the Service Provider shall notify the User in writing.

If the Service Provider is unable to hold the Event at the originally scheduled time due to force majeure, a replacement date shall be scheduled.

The Service Provider shall provide information on its website about activation of the replacement date at least 2 working days before the Event.

If the Event is cancelled due to force majeure, the purchased ticket shall automatically remain valid for the next Event with the same name and ticket price.

If the User does not wish to take advantage of this option, the User must notify the Service Provider in writing at hello@cx-ray.com at least 15 working days before the next Event.

Tickets are not issued in individual names, but User information provided through the forms on the Website will be linked to the data relating to the purchased ticket.

The Service Provider may reject a User’s order in justified cases.

The Service Provider shall be responsible for performance in accordance with the information provided by the User.

For offline Events, a ticket entitles its holder to one admission only and each ticket may be used only once.

For online Events, this provision differs to the extent that the User may join the Event using the ticket at any time during the duration of the Event.

For offline Events, the Service Provider is not required to print tickets or replace lost, damaged or destroyed tickets.

In case of doubt, the Service Provider may require the ticket holder, upon admission to the Event, to provide proof demonstrating the lawful acquisition or purchase of the ticket.

Everyone attends the Event at their own risk.

The conditions and rules applicable to participation in the Event are set out in the rules of the venue hosting the Event as in force from time to time. By accepting these GTC, the User agrees to be bound by the venue rules.

Venue rules are available on the respective venues’ own websites.

4. CORRECTION OF DATA ENTRY ERRORS

The User may correct data entry errors before finalizing the order, either by using the browser’s “Back” button, including several times if necessary, or by using the “Cancel” button to correct information already entered.

If the User finds all information to be correct, the purchase of the ticket can be finalized using the “Payment” button.

Confirmation will be provided on the website and by email.

If the User identifies incorrect information after purchasing the ticket, the User shall notify the Service Provider immediately, but no later than within 24 hours.

5. INVOICE

Following successful card payment, the User will receive an electronic invoice from the Service Provider at the email address provided by the User.

Following successful payment by bank transfer, the User will receive an electronic invoice from the Service Provider at the email address provided by the User.

6. RIGHT OF WITHDRAWAL

Following a successful purchase, the User shall not have a right of withdrawal pursuant to Section 29(1)(l) and Section 20(2)(b) of Government Decree 45/2014 (II.26.), and the Service Provider is therefore unable to redeem or exchange the ticket or refund the purchase price.

7. COMPLAINTS, DISPUTES AND CONCILIATION BOARD

Complaints may be submitted to CX-Ray using the following contact details:

hello@cx-ray.com

Postal address: 1027 Budapest, Horvát utca 14–24, Bázis Office Center
Telephone: +36-20/21-44-777

In the event of a consumer dispute, the consumer may contact the conciliation board having jurisdiction at their place of residence.

The conciliation board having jurisdiction according to the registered office of the Service Provider is:

Budapest Conciliation Board
Postal address: 1253 Budapest, P.O. Box 10
Email: bekelteto.testulet@bkik.hu

Applications may also be submitted online at:

https://bekeltet.bkik.hu/urlap/kerelem-online-benyujtasa

The Service Provider shall provide a substantive response to a consumer complaint within 30 days of receipt.

Last updated: 2 July 2026